My network connection

Three weeks ago my girlfriend transferred her yousee account to me. But the thing is I now can log in only with her password. They told me that I can change the customer number and actually cave me a new one. However when I log in the customer number is the old one. They send me links to change the password, which lead me again to changing the password to the old customer number. Finally they told me that the old one is now connected to the new on and I doesn’t matter, but I still can’t understand is it that difficult to give me a new customer number and a new password for the old account.

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That is a matter for You See to fix, this is a user forum, and we can't help you, contact You See on their FB wall and explain the matter.