and sorry this is in English, My Danish is very poor.
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Thank you for posting.
The damage to the phone needs to be assessed our partner, Securator, to find out whether the damage(s) is covered by your TDC FullCare add-on insurance.
The first step is to turn up at your nearest TDC Butik with your phone and proof of purchase – our store will then send your phone to Securator in order to have the damage assessed.
You can find your nearest TDC Butik here: http://privat.tdc.dk/butik/