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Not getting broadband to work


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Hi

I have recntly got yousee broadband at my home however my internet is not working. The internet light is not on although i see the upstream light is blinking and downstream light is continously on. The tv at my home is also working fine. I have a coaxial cable jack and i am using tgr adapter provided by yousee.There is an amplifier (its from the landlord) so I am not sure if that coukd be the reason for internet not working.

Any advice/suggestions would be appreciated.

Thanks
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Bedste svar af ForumBruger710 13 juni 2017, 18:47

I went to the yousee outlet yesterday and they took the router back and gave me a new dsl connection. The technician will come in 15 days to set up that connection and yousee gave me a emergency connection for that time which is really great.

Thanks everyone for valuable suggestions and input.

Thanks
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32 Kommentarer

Omdømme 7
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The amplifier may have a filter which stops the data channels. Can you try with out?
Omdømme 7
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Can you provide us with the name and model of the amplier. We could check if the amplifier is aproved by YouSee.
Omdømme 7
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Which date should your internet be working from? YouSee sends the equipment som days before they turn the connection at their end.
Omdømme 7
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As far as I can see the amplifier is not aproved by YouSee.
Omdømme 7
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What date did YouSee say the connection should be working from?
Omdømme 7
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I ask because I started to early connecting the router. Rang YouSee and said something is wrong. They said "Yes, your subscription have not started yet":D

I would ask the landlord for a YouSee aproved amplifier. I installed one for at friend and the price was around 650 DKK for the amplifier.
Omdømme 7
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Do you have YouSee cable TV? YouSee must have checked your adresse before providing you with a (coax) router.
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Send me your address in a personal message. Don't write personal information in the forum!

I will look up your address and see what YouSee provide on that address.
Omdømme 7
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You have access to high speed coax internet on your current address.

Using the telefone lines will give you a rather poor connection with speed around 15/2. You may double that speed purchasing "pair bonding" if available at your location. The reason for the low speed is you are far from the telephone exchange.

Your landlord may not understand the problem and fear paying a lot for a solution. How long are you staying at the address?
Omdømme 7
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No, you seem to have a COAX router and need a DSL router for internet on the phonelines. A new YouSee aproved COAX amplifier will be around 650 DKK. Suggest you pay the ammount and get high speed internet. What kind of speed on internet do you need?
Omdømme 7
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You are to far from the telephone exchange to get a good speed on the telephone lines. If you can live with a speed around 15 go to a YouSee shop and replace the coax router with a DSL router.
Omdømme 7
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Yes, the YouSee staff will look up your address and see your options.
Omdømme 7
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I'm shure that you have to bypass the Amp, as it is blocking the return Channel, and thereby blocking the function of the internet.
Omdømme 7
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The amplifier is by Digiality House Anplifier HA 023. I have attached the picture of the amplifier. The cable tv stops working if I turn off the amplifier.

Without return Channel No internet. The Amp have to be bypassed, or an new Amp with return channel will have to be installed.
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It was supposed to have started working yesterday itself.
Omdømme 7
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Well, if the landlord wont upgrade the Coax, so that it is up to the standard needed for Broadband, there nothing you can do, except use a properly poor DSL connection.
Omdømme 7
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Talk with your landlord, and find out if there is a solution to the problem, and then we will take it from there.
Omdømme 7
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There is no way that you will be able to have the same speed on DSL as on Coax. As you have been told the speed on DSL will be around 12/5, possible lower, so not good.
You have to contact You See and tell them about the situation, an hear what option you have.
Omdømme 7
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You also must look into if the Line You want to use is a seperate line, otherwise You can't use it.
Properly it is a seperate line, then it have to be made active, there may be som watingtime for that to happen.
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Will the guys at the you see outlet have that information with them? If not how do I find out about that?

I would in anyways take a picture of the socket with me so that there is no confusion on that front
Omdømme 7
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To activate the connection the matter will be passed on to the technichians, and You will be informere about at date for the activation of the connection, maybe a new socket will have to be installed. (Rj11).
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Hej ForumBruger710

Is there any news on this? 🙂

Please return with a like and a mark as "best answer" if you found the help from Radiomanden and Slangefar helpful 🙂
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I went to the yousee outlet yesterday and they took the router back and gave me a new dsl connection. The technician will come in 15 days to set up that connection and yousee gave me a emergency connection for that time which is really great.

Thanks everyone for valuable suggestions and input.

Thanks
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The amplifier is by Digiality House Anplifier HA 023. I have attached the picture of the amplifier. The cable tv stops working if I turn off the amplifier.
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I bought it yesterday - the connection and the modem.

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